Refund Policy

Last updated September 4, 2026

Short version: if the file does not work, tell us and we will refund it. We would rather give back 99¢ than have you stuck with a file you cannot sew.

Before you buy

Every design is previewed stitch by stitch before payment, and the thread count and price are shown on the same screen. Uploading, editing colors and previewing are free and unlimited. Please look at the preview first, because it is the most accurate picture of what you are buying.

When we refund

We refund your purchase in full, within 30 days, if:

• the file will not open or load on your embroidery machine;
• the file you received does not match the design you previewed and paid for;
• you were charged more than once for the same design;
• the download link never worked and we could not get you the file.

When we usually cannot

Because the file is delivered instantly and cannot be returned, we generally do not refund a design that was produced as previewed and simply did not turn out how you hoped after sewing. Stitch results depend on your fabric, stabilizer, hooping and thread, which are outside our control.

That said, ask anyway. If the preview was misleading, or the conversion clearly did a poor job on your image, we will make it right. We are a 99¢ product and we are not going to argue with you over it.

How to ask

Email foxinaladmin@foxinal.com with the email address you used at checkout and, if you have it, your download link. Refunds go back to your original payment method and normally appear within five to ten business days, depending on your bank.

Re-downloads are free

You never need to buy the same design twice. Your download link is permanent and is emailed to you after payment. If you lost it, email us and we will send it again.